Privacy Policy

Who We Are

Our website address is:

Customer Insights, CX Tools & Feedback Guides | CustInsight

CustInsight publishes customer insights, customer feedback, customer experience resources, tools and related educational content.

Comments

When visitors leave comments on the site, we collect the data shown in the comments form, as well as the visitor’s IP address and browser user agent string to help with spam detection.

An anonymized string created from your email address, also called a hash, may be provided to the Gravatar service to determine whether you are using it.

The Gravatar service privacy policy is available at Automattic Privacy Policy .

After approval of your comment, your profile picture may be visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images that contain embedded location data, including EXIF GPS information.

Visitors to the website may be able to download and extract location data from images published on the website.

Cookies

CustInsight may use cookies when certain WordPress features are used. The type and duration of a cookie depends on the activity performed on the website.

Embedded Content From Other Websites

Articles on CustInsight may include embedded content such as videos, images, articles or other external resources.

Embedded content from other websites behaves in the same way as if the visitor had visited the external website directly.

These websites may collect data about you, use cookies, embed additional third-party tracking and monitor your interaction with the embedded content.

This may include tracking your interaction with embedded content if you have an account with the third-party website and are logged in to that website.

Who We Share Your Data With

If you request a password reset, your IP address may be included in the password reset email generated by the website.

How Long We Retain Your Data

If you leave a comment, the comment and its metadata may be retained indefinitely. This allows the website to recognize and approve follow-up comments automatically instead of holding them in a moderation queue.

For users who register on the website, if registration is available, we may also store the personal information they provide in their user profile.

Registered users may be able to see, edit or delete their personal information at any time, except that they may not be able to change their username.

Website administrators may also be able to see and edit that information where necessary for website administration.

What Rights You Have Over Your Data

If you have an account on this site or have left comments, you may request information relating to personal data held about you.

These requests do not include data that we are required to retain for administrative, legal, security or other legitimate purposes.

Where Your Data Is Sent

Visitor comments may be checked through an automated spam detection service.

Where third-party services are used, information may be processed according to the privacy practices of those service providers.

Changes to This Privacy Policy

This Privacy Policy may be updated when website features, data practices, third-party services or legal requirements change.

When the policy is updated, the “Last updated” date shown at the top of this page may also be revised.